TERMS AND CONDITIONS
URBAN SMOKE LA | Terms of Service | PRIVACY & POLICIES
1. Introduction
Welcome to URBAN SMOKE LA (“we,” “us,” or “our”). By accessing or using our website,
URBAN SMOKE LA .com (the “Site”), you agree to abide by the following terms and conditions (the
“Terms”). If you disagree with any part of these Terms, please refrain from using the Site.
2. Age Requirement
To purchase products from URBAN SMOKE LA , you must be at least 21 years old. By making a
purchase, you confirm that you meet this age requirement and comply with all applicable local
laws regarding hemp-derived products.
3. Purchase Policy
Final Sale:
All CANNABIS sales made through URBAN SMOKE LA are final. We do not offer refunds or exchanges. For inquiries before purchasing, please contact us at LP@URBANSMOKELA.com. [CONTACT US FOR DEFECTIVE ISSUES]
Retail Purchases: If you buy our products from third-party retailers or other websites, any
issues related to refunds or returns should be addressed directly with those retailers, as we do
not manage such transactions.
Website Purchases:
If you receive a product from URBAN SMOKE LA and it is defective, you may request a refund if you notify us within 10 days of receiving your order. To be eligible products must be returned in their original condition. Claims made after 10 days will not
be considered for refunds or exchanges.
Product Effectiveness:
While we stand behind the quality of our products, effectiveness may
vary between individuals. Product effectiveness is not a valid reason for requesting a refund.
Reporting Issues: If you receive a damaged or incorrect item, or if any items are missing from
your shipment, you must report the issue within 5 days of delivery. Please contact us via email
at Info@URBAN SMOKE LA .com with the following information:
● Subject line: “DAMAGED PRODUCT – ORDER #(Your Order Number)”
● Description of the issue
● Photos of the product, packaging, and packing slip
We will review your claim within 5 business days. Incomplete information may result in denial of
the claim.
Exchanges:
For valid claims related to damaged or defective products, we will provide return
instructions. Generally, we will either send you a prepaid shipping label or reimburse you for
return shipping costs. Do not ship any items before discussing the details with us. We can only
process replacements after receiving and inspecting the returned product.
5. Product Availability
Online Exclusivity: Some products may only be available through our website. We strive to
accurately display product colors and images, but we cannot guarantee that your monitor will
display colors correctly.
Sales Restrictions: We reserve the right to limit sales of our products or services to any
individual, region, or jurisdiction. We may also change product descriptions and pricing at our
discretion and discontinue products without notice.
6. Billing and Payment
Pricing: Prices are subject to change without notice. Payment for products and services must
be made in full before delivery. We accept Visa, MasterCard, American Express, and Discover.
Subscription fees will be automatically billed monthly.
Order Refusal: We reserve the right to refuse or cancel any order. This includes orders placed
under the same customer account or using the same payment information. We may also refuse
orders that appear to be from resellers or distributors.
Payment Method:
If your credit card expires and you do not update your payment information,
you authorize us to continue charging the card on file. We use third-party payment processors,
and you acknowledge that we are not responsible for any issues related to their services.
7. Shipping and Risk of Loss
Shipping Fees: Unless otherwise stated, shipping fees are included with your order. Delivery
dates are estimates and not guaranteed. Report any damage or loss within 5 days of purchase
to initiate a claim.
Replacement and Credits: Claims for missing or damaged items will be investigated.
Repeated claims may result in the cancellation of your subscription.
8. Returns and Exchanges
Return Policy: Due to the nature of our products, returns and exchanges are generally not
accepted. If a product is defective, contact us within 5 days of receipt for a potential
replacement or credit. Refunds are at our sole discretion.
Defective Items: If you receive a defective item, contact us immediately with proof of the defect.
You will be required to return the item before a replacement is processed.
9. Privacy
Your use of URBAN SMOKE LA is governed by our Privacy Policy, which details our data collection
and usage practices.
10. Electronic Communications
By using URBAN SMOKE LA , you consent to receive electronic communications. All agreements and
notices provided electronically satisfy legal requirements for written communication.
11. Links and Third-Party Services
Our Site may contain links to third-party websites. We are not responsible for the content or
practices of these external sites. Your use of third-party services is governed by their respective
terms and conditions.
12. Intellectual Property
License: You are granted a non-exclusive, non-transferable license to use our Site in
accordance with these Terms. You may not use the Site for any unlawful purpose or in a way
that could damage or impair its functionality.
Content:
All content on the Site, including text, graphics, and logos, is owned by URBAN SMOKE LA
or its licensors and is protected by intellectual property laws. You may not reproduce, modify, or
distribute any content without our express permission.
13. International Use
If you access the Site from outside the USA, you are responsible for complying with local laws.
Use of the Site in any jurisdiction that does not give effect to these Terms is prohibited.
14. Indemnification
You agree to indemnify and hold URBAN SMOKE LA and its affiliates from any claims,
damages, or expenses arising from your use of the Site, Our Products or violation of these Terms.
15. Arbitration
Disputes arising from these Terms will be resolved through binding arbitration conducted under
the Federal Arbitration Act. The arbitrator’s decision will be final, and judgment may be entered
in any court with jurisdiction.
Class Action Waiver: Any arbitration must be conducted on an individual basis. Class actions
or collective proceedings are not permitted.
16. Liability Disclaimer
No Warranty: Our Site and services are provided “as is” without warranties of any kind. We
disclaim all warranties, including implied warranties of merchantability and fitness for a particular
purpose.
Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages
arising from your use of the Site. Some jurisdictions do not allow limitations on liability, so this
may not apply to you.
17. Termination
We reserve the right to terminate your access to the Site at any time, without notice. This
agreement is governed by the laws of the State of [Your State], and any disputes will be
resolved in the courts of [Your State].
18. Changes to Terms
We may modify these Terms at any time. The latest version will be posted on the Site. It is your
responsibility to review these Terms periodically.
19. Contact Us
For any questions about these Terms, please contact us at: URBAN SMOKE LA
Email: LP@URBANSMOKELA .com
Effective Date: [8/14/24]
URBAN SMOKE LA | Return Policy | Refund Policy
ALL PURCHASES ARE FINAL & NON-REFUNDABLE. THERE ARE NO EXCEPTIONS TO
THIS RULE. IF YOU HAVE QUESTIONS, PLEASE EMAIL INFO@URBAN SMOKE LA .COM
BEFORE MAKING YOUR PURCHASE.
We do not handle refunds for purchases made through independent retail locations. If you
purchased a URBAN SMOKE LA product at a retail location or through a website other than
www.URBAN SMOKE LA .com, you will need to contact the store or website where you made the
purchase directly, as we have no way to monitor their handling of our products post-shipment.
If you purchased from www.URBAN SMOKE LA .com and experience an issue with your purchase,
you may be entitled to a refund if you notify us within 10 days of receiving your product. Refunds
will not be considered, and no returns or exchanges will be granted if we are not contacted
within 10 days from the delivery date.
Please note: While we stand behind the quality of our products, the effectiveness of a product
is not a valid reason for a refund, as cannabinoid effects can vary from person to person.
Damaged or Incorrect Orders If your product arrives damaged, unusable, or if your shipment is missing items, you must notify
us on the day of arrival via phone or emaiL.
Your email should include:
● Your order number in the subject line (e.g., “DAMAGED PRODUCT – ORDER #(Your
Order Number)”)
● A description of the issue
● Photos of the damaged product, the box, and the packaging slip
Once we receive this information, we will review your claim. This process can take up to 5
business days or longer, depending on the issue. Incomplete submissions may result in
automatic denial of your request.
For any questions or concerns, you can always reach us at:
URBAN SMOKE LA
Email: Info@URBAN SMOKE LA .com
URBAN SMOKE LA | Privacy Policy
Privacy Policy
At URBAN SMOKE LA , we are committed to protecting your privacy and ensuring the security of your
personal information. This Privacy Policy applies to URBAN SMOKE LA .com and governs data
collection and usage. By using our website, you consent to the data practices described in this
policy.
Collection of Your Personal Information
To better provide you with products and services, URBAN SMOKE LA may collect personally
identifiable information, such as:
● First and Last Name
● Mailing Address
● Email Address
● Phone Number
If you purchase products or services from URBAN SMOKE LA , we also collect billing and credit card
information to complete the transaction.
We may also collect anonymous demographic information, such as:
● Age
● Gender
● Household Income
We do not collect personal information unless you voluntarily provide it. You may be required to
provide personal information when you:
● Register for an account
● Enter a sweepstakes or contest
● Sign up for special offers
● Send us an email
● Place an order
Use of Your Personal Information
URBAN SMOKE LA collects and uses your personal information to operate and deliver the services
you have requested. We may also use your information to inform you about other products or
services from URBAN SMOKE LA and its affiliates.
Sharing Information with Third Parties
URBAN SMOKE LA does not sell, rent, or lease its customer lists to third parties.
We may contact you on behalf of external business partners about offerings that may interest
you. In such cases, your personal information (email, name, address, phone number) is
transferred to the third party. We may share data with trusted partners to help with statistical
analysis, email or postal mail, customer support, or deliveries. These third parties are prohibited
from using your information for any purpose other than providing services to URBAN SMOKE LA and
must maintain confidentiality.
We may disclose your personal information without notice if required by law or in good faith
belief that such action is necessary to:
● Conform to legal requirements or comply with legal process
● Protect and defend the rights or property of URBAN SMOKE LA
● Protect the personal safety of users or the public
Opt-Out of Disclosure
Under privacy laws, including the California Consumer Privacy Act (CCPA), you have the right to
opt-out of the disclosure of your personal information to third parties. To exercise this right,
please contact us at:
EMAIL: LP@URBANSMOKELA .com
Tracking User Behavior
URBAN SMOKE LA may track the websites and pages our users visit to determine which services
are the most popular. This data helps us deliver customized content and advertising based on
user behavior.
Automatically Collected Information
We may automatically collect information about your computer hardware and software,
including:
● IP address
● Browser type
● Domain names
● Access times
● Referring website addresses
This information helps us operate and improve our services, maintain quality, and provide
general statistics about the use of our website.
Use of Cookies
URBAN SMOKE LA may use cookies to personalize your online experience. A cookie is a text file
placed on your hard disk by a web server. Cookies cannot run programs or deliver viruses to
your computer. They are uniquely assigned to you and can only be read by the issuing domain.
Cookies help save time and simplify the process of recording personal information. You can
accept or decline cookies through your browser settings. Declining cookies may limit your ability
to fully experience our site’s interactive features.
Security of Your Personal Information
URBAN SMOKE LA secures your personal information from unauthorized access, use, or disclosure.
We use encryption, such as Secure Sockets Layer (SSL) protocol, to protect sensitive
information.
However, no data transmission over the Internet or wireless network is completely secure. We
strive to protect your information but acknowledge that security limitations exist.
Right to Deletion
Subject to certain exceptions, upon receiving a verifiable request, we will:
● Delete your personal information from our records
● Direct service providers to delete your personal information
Exceptions may include:
● Completing transactions
● Detecting and protecting against fraudulent activity
● Debugging errors
● Complying with legal obligations
Opt-Out & Unsubscribe from Third-Party Communications
Email Communications
From time to time, we may contact you via email with announcements, promotional offers, or
other information. To stop receiving such communications, email us at Info@URBAN SMOKE LA .com.
Changes to This Policy
URBAN SMOKE LA reserves the right to modify this Privacy Policy. Significant changes will be
communicated via email or a prominent notice on our website. Continued use of our site
following changes constitutes acceptance of the modified policy.
Contact Information
For questions or comments regarding this Privacy Policy, please contact us:
URBAN SMOKE LA - Email: Info@URBAN SMOKE LA .com
Effective as of August 7, 2024
URBAN SMOKE LA | Shipping Policy
Shipping
At URBAN SMOKE LA , we strive to ensure that your order is processed.
Processing Time
All orders have a processing time of 24-48 hours. Please note that orders are not processed
over the weekend or on major holidays. After processing, please allow 3-7 business days for
your order to be shipped.
Shipping Costs
For domestic orders within the U.S., we offer a flat rate for shipping. The shipping cost will be
calculated and displayed at checkout.
Local Laws - We encourage you to familiarize yourself with and stay updated on your local state laws
regarding the purchase and delivery of hemp-derived products.
Shipping ProtectioN
If you have any questions regarding your order or need further assistance, please contact us at:
Thank you for shopping with URBAN SMOKE LA !
Effective as of August 7, 2024